FREE PDF 2025 CIS-ITSM: CERTIFIED IMPLEMENTATION SPECIALIST - IT SERVICE MANAGEMENT–THE BEST NEW EXAM BOOTCAMP

Free PDF 2025 CIS-ITSM: Certified Implementation Specialist - IT Service Management–The Best New Exam Bootcamp

Free PDF 2025 CIS-ITSM: Certified Implementation Specialist - IT Service Management–The Best New Exam Bootcamp

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ServiceNow CIS-ITSM Certification Exam is intended for individuals who have a deep understanding of ITSM processes and ServiceNow platform functionality. CIS-ITSM exam is designed to test the candidate's ability to configure and customize ServiceNow ITSM applications, implement ITSM processes, manage incidents, problems, changes, and service requests, and integrate ITSM with other ServiceNow applications. Individuals who pass the exam will demonstrate their ability to design and implement ITSM solutions that meet the needs of the business.

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ServiceNow CIS-ITSM certification exam is an excellent opportunity for ITSM professionals to validate their skills and knowledge in implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification provides several benefits to the candidates and their organizations, including enhanced credibility, career prospects, and improved service delivery. If you have experience in ITSM and ServiceNow, the CIS-ITSM Certification can be a valuable addition to your resume and career path.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q82-Q87):

NEW QUESTION # 82
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

  • A. If selected CI has an Owner group, write that group to the Assignment group field
  • B. If selected CI has a Support group, write that group to the Assignment group field
  • C. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field
  • D. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

Answer: B,C


NEW QUESTION # 83
A Knowledge Article can be associated with multiple Knowledge Bases.

  • A. False
  • B. True

Answer: A

Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.


NEW QUESTION # 84
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

  • A. Expected revenue
  • B. Product quantity
  • C. Quota amount
  • D. Opportunity amount

Answer: C,D


NEW QUESTION # 85
Which of the following record types would you use in order to propose a new standard change template?

  • A. Record Producer
  • B. Order Guide
  • C. Content Item
  • D. Catalog Item

Answer: A


NEW QUESTION # 86
It is important to define the VIP users in order to correctly calculate incident priority.

  • A. False
  • B. True

Answer: A

Explanation:
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.


NEW QUESTION # 87
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